Help and Support
Questions about a pickup, a payment or your rates? Reach us directly.
Call us
+91-9692386986Write to us
admin@papercycle.inVisit us
OU-640, 6th Floor, Nexus Esplanade, Bomikhal Bhubaneswar, PS- Mancheswar, Khordha, Odisha 751010
Common questions
How do I book a pickup?
Choose Book a pickup, pick a saved address (or add one), a date and a time slot: 9 AM to 12 PM, 12 PM to 3 PM, or 3 PM to 6 PM. Your order page then shows each step as it happens.
How do I know what I will be paid?
The Rate list shows the price per kilo. When you are signed in it shows your own rates. Your scrap is weighed at your door, and the final amount is on your order once the pickup is complete.
How and when do I get paid?
Payouts go to your UPI. Your order shows the payment status and, once paid, the transaction ID (UTR) so you can match it in your UPI app. If an order says Payment in progress for longer than you expect, call us with the order reference.
Can I change or cancel a pickup?
Yes, from the order page, until the executive is on the way: Reschedule picks a new date and slot, Cancel pickup asks for a reason. After that, please call us.
Where is my invoice?
Open a completed order and choose Generate invoice.
Asking about an order? Start from your orders.